This module is one in the series of safety modules to prepare employees and students for crisis situations and responses. Managing stress and maintaining calm is essential during events. This module offers suggestions for maintaining calm during a crisis.
Employees in the field of education work with a variety of stakeholders (students, parents, colleagues, community members, etc.). There may be times when interactions between the employee and other stakeholders escalates into a potentially volatile situation. During these times de-escalation techniques may be used to help us through the situation. This module is designed to help our employees develop de-escalation strategies as part of your professional toolbox. We hope you find these techniques valuable.